Exchanges & Store Policy

General Policies

To be eligible for Taru return & exchange policies, you must contact us within 7 days after an order has been delivered. If 7 days have gone by since your purchase was delivered to you, unfortunately we can’t offer you a refund or exchange.

Exchanges

Yes! We do offer FREE exchanges should you need a size different than what you ordered, because at Taru we are passionate about making sure you get the perfect fit. We do provide our official size guide to aid in making the right size choice, but know that sometimes the right fit can't be determined until you have a garment in person. Please note exchanges must meet the same qualifications needed for a return. Once the original item has been returned and received, we will notify you and arrange for the exchange item. Please note that there may be a 6-8 week production delay should the exchange item be available only on a "made-to-order" basis. We will keep you updated should that be the case, but don't hesitate to contact us if you would like to check in on your exchange status!

If you receive an item that is defective or damaged be sure to contact us at  hello@houseoftaru.com to arrange for a replacement. Depending on the situation you may be asked to return the defective item.

With all approved exchanges, Taru will provide a prepaid return label for you, but you will need access to a printer & drop off with mail carrier. Please see below for more details on shipping.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return,  a receipt or proof of purchase is also required. Unlike exchanges, you will be responsible for the cost of return shipping, and previous shipping costs are non-refundable (see more details below.)

Several types of goods are exempt from being returned. Taru does not accept gift cards for returns; similarly any products that are intimate or sanitary goods are non-returnable items.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned without contacting Taru more than 7 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@houseoftaru.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Return Shipping

To return your product, you should mail your product to: House of Taru, 1762 Pala Lake Dr, Fallbrook, CA, 92028, United States.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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